RMI SERVICES

RMI MANAGEMENT

How We Serve You

RMI provides all of the property management and association management services necessary to assist the board with managing a successful community association. We offer on and off-site management, administrative staff, financial management and maintenance services as well as a myriad of other customer service features. Our standard of care in each and every facet of our many services is unmatched and is what sets us apart from our competition in the industry. Our clients can count on us for the following:

ACCOUNTING Assessment collection through bank lockbox services, and automatic debit Comprehensive financial management Assessment collection through bank lockbox services, and automatic debit On-line bill pay review, approval and payment Budget preparation assistance Monthly Financial Reports Collection of assessments Established relationships with preferred investment vehicles (U.S. Bank, Union Bank and First Financial) CUSTOMER CARE CENTER Personalized service without having to leave a voicemail or speak with a receptionist Every community has a unique, dedicated phone number Every community has a unique Info Center that contains hundreds of questions about the community so Customer Care Professionals are able to answer your questions TECHNOLOGY RMI Connect is our proprietary association management software that connects you to your homeowners and your manager to you FREE community websites Board Online Invoice Approval system Resident Alert notifies homeowners simultaneously to alert them of emergencies, board meetings and other important information Photos included in all violation letters MANAGEMENT Property inspections Compliance with governing documents Oversee the maintenance of common areas State-of-the-art database management system Transfer and disclosure packages Management consulting Competitive pricing 24-hour emergency support Development of policies and procedures Establishing preferred vendor relationships to control level of services and costs and to minimize liability

OTHER SERVICES Transition management Initiation of the collections process as needed Developer services Homeowner transitions Rental property management for single family homes and condominiums Maintenance supervision Repair and maintenance of community access systems PROPERTY MANAGEMENT Maintenance supervision Repair and maintenance of community access systems TRAINING & EDUCATION State-of-the-art learning center Executive style meeting rooms for you to use free of charge Monthly Board Member training seminars Educational symposiums