Hospitality Management Services

Hotel & Hospitality Management
Our commitment to our clients is to deliver premiere customer service at every level. Our hotel and hospitality management services division ensures your owners and guests are well cared for and your property is well managed. We provide world class service and manage your property in a way that demonstrates fiscal responsibility and personal accountability.

Our hotel and hospitality management services include:

• Front Desk Operations
• Reservations and Customer Service
• Full Housekeeping Services
• Yield Management
• Asset Management
• Real and Personal Property
• Maintenance Division
• Preventative Maintenance Programs
• Grounds and Landscaping
• Concierge Services
• Activity Planning
• Guest Services
• Risk Management
  • Insurance policy review, planning and prevention programs, life safety training, emergency preparedness programs, etc.
• Spa and Fitness Center Management
• Full Retail Management
• Full Statistical Operational Reporting

Resort Association Services
RMI’s Hospitality Management Services Division is capable of offering individualized association related services to our clients with Home Owners Associations (HOAs), Master Owners Associations (MOAs), Vacation Owners Associations (VOAs) or other varieties of association governed common interest properties. As the nation’s largest manager of homeowners associations, we are intimately familiar with the specific needs of associations, their boards and their members.

In addition to the broad array of services we offer to associations in general, our resort association management services include:

• Owner and Guest Experience Reporting Programs
  • HOA Fiduciary Assistance Programs
• Vendor and bid process, capital expenses and more.
• Board Meeting Preparation
• Annual Meeting Preparation
• Members’ Utilization Tracking
• Affiliate Resort Reporting

Finance & Accounting
Producing timely, accurate and compliant financial reports so that you can make the right decisions for your resort property is our job. Our accounting division serves, compiles and reports on hundreds of small and large properties alike with precision and GAAP compliant completeness.

Our financial and accounting services include:

• Financial Reporting
  • Professional, accurate and timely reporting of financial information including general ledger, accounts payables, accounts receivables, payroll processing and payroll reporting.
• Financial Statements
  • All of the financial statements we produce are in accordance with GAAP and exceed the requirements of the law.
• In-Depth Reporting and Summary Tools
  • A wide range of reporting and summary tools to help you understand your financial statements and help you make the best fiscal decisions for your property.
• Cash Management, Reporting and Investing
• Full Members ’ Assessment
• Reserve Management and Analysis
• Annual Audits and Ta x Preparation
• Annual Budget Creation
• Customer Service
• Collection Services

Human Resources & Recruitment
A highly trained and experienced staff is critical to our success. We personally and professionally support our associates through continuous education and training programs.

We have built a team of individuals dedicated to serving the properties we manage and our stature in the marketplace means we have the opportunity to recruit top talent. We want the best for your luxury lifestyle property and we want the brightest working on your behalf. We offer extensive training and continuing education opportunities for our staff members. Our employees are knowledgeable and kept up to date on the latest industry trends and requirements.

Our human resources and recruitment practices include:

• Policy Development, Implementation and Enforcement
  • We adhere to the strictest human resources policies to ensure our employees consistently offer quality service and attention to detail.
• WADA, OSHA and COBRA compliant
• Competitive Benefits Package Development, Purchasing and Administration
  • Generous benefits package which offers work-life balance and helps our employees maintain a high level of morale while operating within preapproved budgets.
• Training and Staff Development
  • We provide continuing education and training programs that cover customer service, team management, operations, personal interaction, safety, and general management.
• Consistent recruitment of management personnel
• Employee Background Checks and Drug Screening
  • Each employee we hire undergoes a rigorous interview process and background screening. We also drug test candidates as part of the hiring process and conduct random drug testing on an on-going basis.

Food & Beverage
The Food and Beverage department is a critical component of our Hospitality Management Services division. Our skilled culinary experts and hospitality professionals take every step to ensure every dining experience exceeds your owners’ and guests’ expectations.

We also employ a team of sales and catering professionals who are able to plan and execute special events of any size, for any occasion.

Our food and beverage services include:

• Menu development and design
  • Whether ordering room service, dining in an on-site restaurant, or taking advantage of our catering services, our skilled culinary professionals are able to create menu items to satisfy even the most discerning of palettes.
• Marketing and promotional plans
  • Our catering and events sales staff is capable of planning events of any type or size. We are able to accommodate and customize packages to fit all your needs.

Concierge Services
At the core of our services is our technology. Through our proprietary software we are able to offer a plethora of amenity software tools designed to redefine the luxury lifestyle experience.

As someone who has an interest in resort property, you constantly strive to maintain your property value and the lifestyle of your members. We offer both “live” and “virtual” concierge services that can be tailored specifically to meet your property’s needs. From limousine service to dog walking, housekeeping to airline reservations, car washing to theatre tickets – the list is endless. If it is possible, our concierge services and concierge technology will provide it at a moment’s notice.

These are some of the tools that can be used by concierge and residents alike:

• Valet
  • Residents see an icon of each car they own and can select it via the web. This selection is transmitted for acceptance by the valet. Once accepted, the resident receives notification that the valet is retrieving their car.
• Dining
  • Access to Open Table to make dining reservations at local restaurants. You may also have the concierge make dining reservations on your behalf.
• Concierge Request System
  • You may use the software to select options from a preset list of concierge requests. These selections are uploaded to the concierge desk for fulfillment.

Consulting Services
As with all businesses, future decisions require research and analysis. We have over 20 years of experience observing, assisting, advising and executing decisions on behalf of associations. Our consulting services can help you determine what decisions to make, now and in the future.

• Some of our services include assistance with and execution of the following fields:
• Construction and Development
• Parking and Ingress/Egress
• Amenity Requirements and Desires
• Affinity Relations
• Mixed Use Project Opportunities
• Asset Management
• Energy Conservation and Utility Cos t Savings
• Technology
• Exchange/Sister Resort Relations
• Governing Documents
• HOA/Declarant Relations