RMI’s Hospitality Management Services Division (HMS)
is committed to providing developers and owners of exclusive resort and vacation ownership properties the highest level of management and unparalleled customer service. We offer a variety of management services combined with world class customer care, cutting edge technology, tireless hard work and innovation to ensure personal satisfaction to every owner and guest.
Our vast management portfolio and extensive base of resources allows us to deliver unmatched management services for your resort lifestyle property. We are flexible enough to adapt to changing needs and we implement the highest quality of individualized services with the utmost attention to detail.
As the association management leader, we have raised the bar as the premiere lifestyle management company as well and we strive to continually set the standard by which other management companies are judged. We invite you to learn more about HMS and see for yourself why we’re the right choice for all of your resort lifestyle management needs.
We are the company that can make your property the place to visit and vacation.
Hotel & Hospitality Management
Our commitment to our clients is to deliver premiere customer service at every level. Our hotel and hospitality management services division ensures your owners and guests are well cared for and your property is well managed. We provide world class service and manage your property in a way that demonstrates fiscal responsibility and personal accountability.
Our hotel and hospitality management services include:
Resort Association Services
RMI’s Hospitality Management Services Division is capable of offering individualized association related services to our clients with Home Owners Associations (HOAs), Master Owners Associations (MOAs), Vacation Owners Associations (VOAs) or other varieties of association governed common interest properties. As the nation’s largest manager of homeowners associations, we are intimately familiar with the specific needs of associations, their boards and their members.
In addition to the broad array of services we offer to associations in
general, our resort association management services include:
Finance & Accounting
Producing timely, accurate and compliant financial reports so that you can make the right decisions for your resort property is our job. Our accounting division serves, compiles and reports on hundreds of small and large properties alike with precision and GAAP compliant completeness.
Our financial and accounting services include:
Human Resources & Recruitment
A highly trained and experienced staff is critical to our success. We personally and professionally support our associates through continuous education and training programs.
We have built a team of individuals dedicated to serving the properties we manage and our stature in the marketplace means we have the opportunity to recruit top talent. We want the best for your luxury lifestyle property and we want the brightest working on your behalf. We offer extensive training and continuing education opportunities for our staff members. Our employees are knowledgeable and kept up to date on the latest industry trends and requirements.
Our human resources and recruitment practices include:
Food & Beverage
The Food and Beverage department is a critical component of our Hospitality Management Services division. Our skilled culinary experts and hospitality professionals take every step to ensure every dining experience exceeds your owners’ and guests’ expectations.
We also employ a team of sales and catering professionals who are able to plan and execute special events of any size, for any occasion.
Our food and beverage services include:
At the core of our services is our technology. Through our proprietary software we are able to offer a plethora of amenity software tools designed to redefine the luxury lifestyle experience.
As someone who has an interest in resort property, you constantly strive to maintain your property value and the lifestyle of your members. We offer both “live” and “virtual” concierge services that can be tailored specifically to meet your property’s needs. From limousine service to dog walking, housekeeping to airline reservations, car washing to theatre tickets – the list is endless. If it is possible, our concierge services and concierge technology will provide it at a moment’s notice.
These are some of the tools that can be used by concierge and residents alike:
As with all businesses, future decisions require research and analysis. We have over 20 years of experience observing, assisting, advising and executing decisions on behalf of associations. Our consulting services can help you determine what decisions to make, now and in the future.
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