RMI SERVICES

HOA & CONDO

Serving Homeowner Associations Like Yours

RMI provides all of the association management services necessary to operate a successful association for communities of all sizes – from small neighborhood subdivisions to large master-planned communities. We offer on-site and off-site property management and association management, administrative support staff, financial and accounting services, communications and maintenance programs and many other turnkey services. The depth of our resources, along with the expertise of our highly experience staff, allows us to work with existing associations, developers and builders at any stage of the development process.

From the inception of a community association, our goal is to implement association management processes that simplify community management for both board members and homeowners alike. Consider these association services that are designed to take the worry and hassle out of community association management:

• Planning and preparation for board and membership meetings
• Assistance with election and budget ratification processes
• Matching community associations with appropriate vendors to handle common area maintenance and other needs
• Administration of individual community websites and development of newsletters to improve communications and foster a sense of community
• Placement of administrative staff, managers and maintenance employees
• Assistance with transition from a developer-managed to resident-managed association
• Assistance with the selection of qualified professional contractors from RMI’s approved vendor list. The vendor qualification process includes verifying references, licensing and insurance. The list is continually reviewed to ensure that only vendors who meet and maintain the requirements are utilized

RMI has created a specialized team for the management of condominium properties. These types of communities may have additional or added complexity that requires more hands on association management. Our team is led by a Regional Manager with many years in condominium and maintenance management.

Our staff is trained to understand the conversion process and is able to work with the Declarant and the owners and assist them through the process.

We offer maintenance and porter services to ensure that the grounds are maintained to the highest standards. We also provide on-site administrative support and/or management, as needed. RMI assumes responsibility for the personnel including recruitment and screening, drug testing and criminal background checks, as well as, initial and ongoing training.

In addition to these specialized services, we offer full service property management community association management services such as:

• Full service accounting with financials delivered to the board by the 20th of every month
• Fully licensed collections company to assist communities in obtaining delinquent assessments
• Non-Compliance team that utilizes an exclusive iPhone App to track, submit and view violations. This team is solely responsible for ensuring that violations are followed up on and letters are sent out
• Architectural Compliance team that specializes in review ARC requests and processing these in a timely and efficient manner
• Full call-center operations in our corporate offices to effectively answer homeowner questions and calls in a timely manner. Homeowners will always speak with a live person
• Administrative Compliance team that submits annual filings for the community such as, business license, ombudsman filings, and resident agent filings